Refund policy
Returns or exchanges may be reviewed for eligible seed orders where the wrong packet is delivered, shipment is lost, or stock arrives damaged.
1. When we can help
We review returns or exchanges where the wrong product is delivered, a shipment is lost, or stock arrives damaged in transit.
2. How to raise a claim
- Photograph the packet and outer carton within 24 hours of delivery.
- Send a message from the order status page or contact form.
- Keep the original packaging until the claim is closed.
3. Living stock limits
Germination results vary. We do not refund solely because a garden germinated unevenly when packing and labelling were correct.
4. How refunds are paid
Approved claims are replaced or refunded to the original prepaid method. Cash-on-delivery refunds follow bank transfer after verification.