Cancellation policy
Cancellation requests can be raised before dispatch from Track & Support.
1. Before dispatch
Ask to cancel an order from Track order before the lot is packed. Once a courier has the package, cancellation may not be possible.
2. After payment
Prepaid cancellations accepted before dispatch are refunded to the original method. Cash-on-delivery cancellations simply stop the shipment.
3. How to ask
Use the order status form, or email with the order number.